NL STUDIO CO

NL STUDIO Policies Your appointment time is reserved exclusively for you. To maintain a professional, timely, and comfortable experience for every client, please review and understand the following policies before booking. Booking Fee A $25 non-refundable booking fee is required to secure your appointment. Your booking is not considered confirmed until the fee has been received. Cancellations & Rescheduling Please provide at least 24 hours’ notice for any cancellation or rescheduling request. Appointments canceled or rescheduled with less than 24 hours’ notice will result in the forfeiture of the booking fee. A new booking fee will be required to schedule a future appointment. No-Shows Clients who fail to attend their scheduled appointment without prior notice will be subject to a no-show fee and will no longer be eligible to book future appointments. Late Arrivals A 10-minute grace period is provided for all appointments. Arrivals exceeding the grace period may result in the service being shortened, modified, or canceled at the discretion of the technician. Late fees may apply based on the length of the delay. Please be mindful that arriving late may affect appointments scheduled after yours. Existing Nail Product I do not work over another nail technician’s work. If you currently have product on your nails, please book a soak-off in addition to your desired service. Failure to book the appropriate soak-off may result in your service being shortened or rescheduled. Nail Health & Safety For the health and safety of both the client and technician, I do not perform services on damaged nails, nails showing signs of infection, or nails affected by fungus. Please ensure your nails are in suitable condition before booking. If your nails are determined to be unsuitable for the requested service upon arrival, the service may be declined. 3-Day Warranty All nail services are covered by a 3-day warranty. If a nail breaks or becomes damaged within 3 days of your appointment, the affected nail will be repaired at no additional charge. The warranty does not cover damage resulting from picking, biting, accidents, misuse, or failure to follow recommended aftercare. Remaining Balance & Payment The remaining balance is due at the completion of your appointment. Your final balance will be determined based on the services provided and any applicable additional fees or upgrades. Accepted payment methods are cash, Apple Pay, and card. Lash Fills Lash fills are recommended every 2–3 weeks to maintain fullness and proper retention. Fills are available only when a sufficient amount of the previous lash extensions remains. Appointments exceeding 3 weeks or with insufficient remaining extensions may require a new full set. If you have extensions from another lash technician, please book a removal and new full set unless otherwise approved before your appointment. Lash Removal I do not remove lash extensions by pulling, picking, or cutting them. Professional lash removal is required to safely remove existing extensions while protecting your natural lashes. Please book a removal if you are no longer interested in maintaining your extensions or if you are switching from another technician. Lash Health & Safety For the health and safety of both the client and technician, lash services will not be performed if there is an active eye infection, significant irritation, swelling, open wounds, or another condition that may make the service unsafe. If your eyes or surrounding area are determined to be unsuitable for the requested service upon arrival, the service may be declined. Please inform me of any known allergies or sensitivities before your appointment. Eye Area Preparation Please arrive with clean lashes and no eye makeup. Avoid mascara, eyeliner, eyeshadow, oils, and heavy skincare products around the eye area before your appointment. Clients arriving with excessive eye makeup or product buildup may be subject to an additional cleansing fee or have their appointment shortened if the additional preparation affects the scheduled service time. Lash Extension Warranty All lash services are covered by a 3-day warranty. If you experience excessive or unusual shedding within 3 days of your appointment, please contact me with photos so the situation can be assessed. The warranty does not cover normal shedding, picking, pulling, rubbing, sleeping directly on the lashes, exposure to excessive steam or oil, or failure to follow recommended aftercare. Aftercare Proper aftercare is essential for maintaining lash retention and protecting your natural lashes. Clients are expected to follow the aftercare instructions provided after their appointment. Failure to follow recommended aftercare may affect retention and is not covered under the warranty. Policy Acknowledgment By booking an appointment, you acknowledge that you have read, understood, and agreed to NL STUDIO policies. Thank you for respecting my time, your appointment, and the standards of NL Studio. Your cooperation allows me to provide every client with a professional experience and the quality of service they deserve.